Customer Testimonials - We have a Passion for Customer Satisfaction
While most installations go like clockwork, the reality is there are those rare occasions when things don’t go as smoothly as we’d like. We feel how we respond the one time when things go wrong is more important than the hundreds of flawless installations we do each year. If you are not satisfied with the product or service you receive from us, we will do whatever it takes to correct the problem immediately.
"I asked a lot of questions and received courteous, knowledgeable and professional answers. It was very evident that Mark and Eric took pride in the quality of their work. They were truly craftsmen!" - Carl and Karen Halgren
"Your service people are professional, very skilled and always a delight to be in my home. I have been with SHC for many years and I recommend you to friends and neighbors."- Ms. Carole R. Rotstein
"Thanks so much for getting those furnaces installed so soon. I really appreciate it. Dave Pershiing was great to work with and was a big help. The renter also thanks you because now he is enjoying the heat."- Stan Anderson
"Specialty Heating was very professional and did an A+ job on retrofitting our 1948 house from oil to a natural gas/air conditioning/ air filter system. The air quality is excellent now and healthy for us. Specialty Heating did the job very quickly and did little extras for us that made us feel like we really got our money's worth!" - Darrell and Tammy Hiltz
"From beginning to end- the installation was the type of experience you would like to have for all your household improvements." - Dr. and Mrs. Reiter
"Thank you for meeting with us the day after Thanksgiving so we could get started on the repairs that were necessary before we could move into our new home. Your time and patience with explaning our options was much appreciated. The team that came out on December 12th to do the actual installation acted very professional. They were on time and polite. Each man got busy and did his part of the job and surprisingly, the whole thing was completed in just one day. The workmanship is excellent and they hauled away our old furnace and water heater and cleaned up their work area. We are pleased with Specialty Heating & Cooling, Inc., and in the near future you will be getting my family as another new customer." - Susan and Paul Tumanoff
As told to our Sales Lead Coordinator: "This customer loved Bob Matheis". She stated they've dealt with several contractors in the past, but none of them had ever arrived on time, followed up with them , or acted in a professional manner as Bob Matheis did. In fact, Judith felt so bad that her husband had decided to place their money towards re-doing their floors instead of purchasing the fireplace that she offered to pay for Bob's estimate and time. Judith said she would continue to work on her husband as she really wants the fireplace insert. - Ms.Judith Wong
"The first thing that attracted me to this company was the mentioning of the word "integrity" in the advertisement. Now at this point it was only a word, but the service I recieved demonstrated that it must also be a philosophy at SHC...I want you to be aware of how grateful I am that SHC stands behind its word, it is a company with awesome integrity. Let me say that I truly value personal and individualized assistance in an age where most of the business I do is with machine operators and disenfranchised employees of giant corporations. I will happily make referrals whenever I have the opportunity to do so. I wish more transactions could feel this good. Thank you again!" - Jamie Rothbard
"On Monday, December 27th, your installation crew consisting of George, Eric and Joe, arrived promptly at the specified period and began work. The level of professionalism these men showed from the outset was remarkable and refreshing in a time when most companies seem to worry more about getting the job done quickly instead of taking the time to get things right. These men were professional in work and demeanor, polite to my wife, and myself and truly kind to my small children when I failed to keep them corralled away from the jobsite. From the beginning of this purchase, we have been well taken care of. Ron, the salesman took pains to ensure that the purchase went smoothly. Your office staff is helpful and friendly over the phone, and I can't say enough about good things about your installers. I would not venture to guess how you calculate on emplyee's merit, but if letters of praise help then be sure to place a copy in the file of everyone invloved in our transaction. I would recommend your company to anyone looking for a new heating & cooling system." - Scott Courtney
"Specialty Heating & Cooling did a fantastic job re-routing all of the ductwork in my home. Previous owners had routed the duct work above a drop ceiling and fed the upstairs through floor vents. Restoring the home to its original 1906 look required removal of this ceiling and re-routing the duct work through the attic (a task that took experience, creativity and patience).....It's been 9 months since we had the work down and everything works perfectly...." Anthony DiFalco
"I usually never write letters about my experiences, but I have to say that your company is worth writing about. My wife and I bought our house about two years ago knowing that we would have to replace our heating and cooling system. We went through a couple different companies to get estimates regarding the replacement of our system. I came upon your company on Angie's List, and I thought we would give you a call to get an estimate....We wanted to move our unit under the house and into the crawlspace. Every other company came out told us that would be so expensive and be a very big hassel. Abe told us no problem and let's make it happen.....Overall I rate our experience a 10+. I have already referred your company to some friends and family. Thank you so much for a job well done. I will refer everyone I know. I own a family busiiness too, and I hope our customers feel the same way about us as I do with you." - J. R. Carlson
This letter was addressed to our owner. "We have not met, but you came highly recommended by our real estate agent, Aase Otto. Her furnace gave up the ghost in March 2007. You did an energy audit and load calculation, and promptly installed a replacement unit. She raved about the experience, and now I know why......I took time to go into detail because it is so rare to experience 100% bullet-proof technical competence, installation, and customer service these days. Believe me, nothing else involved in this project has come anywhere close! (You don't remodel bathrooms, do you?!) Obviously you pay close attention to continued quality improvement, and I'd like to offer some suggestions to make your business even better. Sorry -I just can't think of any! Thanks for the experience. We own another home and several rental units in the area, and look forward to working with you again." - Ed and Janet Gallaher