What is Personally Identifiable Information (PII)
PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We will not sell or rent this information to anyone. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request (for example: to ship a product).
In order to purchase a product, take an online course, or contact us through the web form, users must provide certain information (such as name, email and/or address). This information is only used for the purpose of providing you our services or products, updating you about special offers, or in accordance with a specific request from you.
We request necessary information from you on our order form. To purchase products or services from us, you must provide contact information and financial information. This information is used solely for billing purposes and to fulfill your orders. If we have trouble processing an order, we’ll use this information to contact you.
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site, and identify repeat visitors to our site. (For instance, when a cookie is used to identify you, your login and password is saved, giving you a better experience navigating our site).
Cookies can also enable us to track and target the interests of our users to enhance the experience on our site, should we decide to do so. Usage of a cookie is in no way linked to any Personally Identifiable Information on our site.
You can choose to disable cookies through your web browser. Every browser varies so please refer to your browser’s Help menu to learn how to modify your cookie settings. If you choose to disable cookies, some features on our website may be disabled or not work properly.
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects Personally Identifiable Information. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Security of Your Information
We take precautions to protect your information. Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
To do this, we use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.
Additionally, all sensitive information you supply (financial and personal) is encrypted via Secure Socket Layer (SSL) technology. You can verify this by looking for a closed lock icon in your web browser, or looking for “https” at the beginning of the URL address.
We implement a variety of security measures when a user submits or accesses their information, or submits an order, to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.
Your Access and Control Over Information
You control your account information and settings. You may update your account information and email preferences at any time by logging in to your account and changing your profile settings.
Please note: some personal information is required while you are enrolled in an online program.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are particular to the terms and conditions and privacy policies held by each social media platform, respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with caution in regard to their own privacy and personal details. Specialty Heating & Cooling will never ask for personal financial information through social media platforms, and we encourage users wishing to discuss sensitive details to contact us by phone or email.
This website uses social sharing buttons which help share web content directly from our web pages to the social media platform in question. Users are advised do so at their own discretion and note that the social media platform in question may track and save your request through your social media account.
Last updated: 06/22/2018